Introduction
At RSVP Genie (Pty) Ltd (“we,” “us,” or “RSVP Genie”), we take your privacy seriously and are committed to
safeguarding the integrity of the data entrusted to us. This Data Protection and Privacy Policy is designed to guide
you through how we protect your information, outline our responsibilities, and detail the measures in place to
ensure data security while you use our services. Inside, you'll find:
Data We Collect: A breakdown of the information we gather from you as a user and the data you collect from
participants and clients. Your Responsibilities: Guidelines for ensuring you have the necessary permissions for the
data you manage. Our Commitments: Steps we take to safeguard your data and maintain its integrity. Transparency &
Security: How we ensure your data is handled responsibly and in compliance with applicable laws.
This policy is designed to provide clarity and confidence while using RSVP Genie. We encourage you to review it
carefully to understand our shared role in creating a secure and seamless event management experience.
1. What We Collect
In order to provide our services, we collect specific information from you as part of the RSVP Genie platform
usage, which may include:
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Personal details like your name, contact information, and company information for invoices. Event-related data,
such as event details, participant responses, and guest lists, which may include personal information of your
invitees (such as name, email, etc.) that you enter into the RSVP Genie system.
The type and extent of data collected are determined entirely by you, the user or event manager, when setting up
the RSVP form. RSVP Genie only provides the platform for securely housing and managing that data.
2. What You Collect
As a user of RSVP Genie, you are responsible for the collection of data from your event participants and guests.
You must ensure that you have obtained the appropriate permissions to collect, store, and process the personal data
of your event attendees in accordance with relevant data protection laws, including but not limited to South
Africa's Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), or any
applicable data privacy laws in your jurisdiction. This may involve informing participants about the purpose for
collecting their data, securing their consent, and ensuring their rights regarding the handling of their data.
3. Our Responsibility for Data Security
RSVP Genie is committed to the security of the data you provide when using our services. Below are the measures we
take to ensure data security:
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Hosting and Storage: All data is hosted on Microsoft Azure servers located in South Africa, ensuring compliance
with local data residency laws. Database Encryption: Event data is securely stored in Azure SQL databases with
encryption applied both at rest and in transit. Data Transmission Security: Data in transit is encrypted using
TLS (Transport Layer Security) to prevent unauthorised access. SSL Certificates: All connections between users
and registration forms are secured by SSL certificates, ensuring encrypted traffic throughout.
4. Data Usage
We use the information you provide to deliver our services, including processing event RSVPs, generating reports,
sending notifications, and supporting the administration of your events. We may also use the data to improve our
services, for customer support, and for billing purposes.
5. User's Responsibility for Permissions
As a user of RSVP Genie, it is your responsibility to:
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Ensure that you have obtained consent from all individuals whose personal data you collect, store, or process
through our system. Comply with applicable data protection regulations, including the provision of data access,
correction, and deletion rights to your participants as required by law. Take appropriate actions to ensure that
the data you collect and process through RSVP Genie is accurate, complete, and up to date.
6. Data Retention and Deletion
RSVP Genie retains personal data only as long as necessary to provide services to you, resolve disputes, or comply
with legal obligations. Upon termination or expiration of your account, or upon your request, we will delete your
personal data from our systems in accordance with our data retention policy. Event data, including participant
information, will be deleted after the event concludes unless specified otherwise.
7. Data Sharing and Third-Party Services
RSVP Genie does not sell, rent, or distribute your personal data to third parties. However, we may share your data
with trusted third-party service providers who assist us in delivering the services, such as payment processors,
cloud hosting providers, and email distribution services. These third-party providers are bound by contractual
obligations to maintain the confidentiality and security of your data.
We also integrate with third-party services that may be involved in your event management. By using these
integrations, you acknowledge and agree that we are not responsible for the security or privacy practices of these
third parties, and we recommend reviewing their privacy policies.
We do not process payment data directly. All payment transactions are securely handled via our third-party payment
processor, PayFast.
8. User Rights Regarding Their Data
You, as the user of RSVP Genie, have the right to access, correct, or request the deletion of your personal data.
If you have any concerns regarding the data we hold or require assistance in accessing, correcting, or deleting any
personal information stored in our system, please contact us.
9. Changes to This Policy
We may update this Data Protection and Privacy Policy from time to time. We will notify users of any significant
changes, and the updated policy will be posted on our website. By continuing to use the service, you consent to the
updated policy.
10. Contact Us
If you have any questions or concerns regarding our Data Protection and Privacy Policy or need assistance with data
access or deletion requests, please contact us at:
RSVP Genie (Pty) Ltd
Click here to download a PDF of our privacy policy
